Return and Refund Policy for Touch Impex

Last updated: August 11, 2026

Thank you for shopping at Touch Impex.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Touch Impex”, “We”, “Us” or “Our” in this Policy) refers to
    ,
    Orchid APT 1301, A Wing, Shukhlaji Marg,
    Mumbai-400008, India.
  • Products refer to the items offered for sale on the Service.
  • Orders mean a request by You to purchase Products from Us
  • Website refers to Touch Impex, accessible from https://touchimpex.com.
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 14 days without giving any reason for doing so.

The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform Us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Products to be eligible for a return, please make sure that:

  • The Products were purchased in the last 14 days
  • The Products are in the original packaging
  • Product must have the receipt or proof of purchase 
  • Product isn’t used or damaged
  • Customers can exchange the product with a new one by contacting us 

The following Products cannot be returned:
We may refuse returns that do not meet the conditions above, to the extent permitted by applicable law.

Only regular-priced Products may be refunded. Unfortunately, Products on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

You are responsible for the cost and risk of returning the Products to Us.
You should send the Products at the following address:

Touch Impex
Orchid APT 1301, A wing Shukhlaji Marg,
Mumbai-400008, India

We cannot be held responsible for Products damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Products or proof of received return delivery.

Refunds

Refunds will be processed once your return is received and inspected in our warehouse in a maximum of 7 days from the date on which Touchimpex.com receives returned goods. We will send you an email/Whatsapp message to notify you that we have received your returned item.

If everything is in order, then your refund will be processed, and the amount will be refunded to your original method of payment for prepaid orders. For cash on delivery orders, we will ask you to provide us with your bank account details and credit the refund amount in the same. 

In case of prepaid order through UPI, Credit Card, Debit Card, or Net Banking, the amount will be refunded back to the account from which it was paid within 3-5 working days. 

Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable. 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: