Who we are

Our website address is: https://touchimpex.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://touchimpex.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

 If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

 If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Suggested text: Visitor comments may be checked through an automated spam detection service.

PRIVACY STATEMENT

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our site, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our site, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our site, new products and other updates.

SECTION 2 – CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at admin@touchimpex.com or mailing us at: Touch Impex or Touch Store, 10 Withal Wadi JP road Andheri West Mumbai-400053 INDIA

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Payment:

Payment gateway comments goes here – Compliance etc.

SECTION 4 – THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies, so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our site, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 5 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 6 – COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt out of cookies or not. ( Info of the cookies being used to be updated as and when required )

SECTION 7 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our site is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at admin@touchimpex.com or by mail at Touch Impex or  and Touch Store
[Re: Privacy Compliance Officer] [10 Withal Wadi JP road Andheri West Mumbai-400053 INDIA]

Refund And Cancellation Policy

Returns/Replacement

Our focus is complete customer satisfaction. Therefore, we provide a 7-Day return period after the date of delivery. In the event, if you are dissatisfied with our product, we would accept a return/replacement request, provided, the product is unused and is in the same condition as was delivered. Please go through each deal carefully before buying it, it provides all the details about the services or the product you purchase. Customers have the liberty to return/replace an order depending on the product.

If the customer does not accept the order at the time of delivery and it Returns to its origin, we will be refunding the amount after deducting the Courier charges and payment gateway fees.

What are the return and exchange guidelines?

Prior to creating a return or exchange request on Touch Impex platform, you shall ensure that, the product which is being return either for returning the product or for exchanging the product:

must be in its original condition with all the packaging including brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact;

must not be damaged in your possession;

must be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).

must not be used or altered;

must be the same product that was delivered to you; and

must be returned within the return window specified against a product on the product detail page.

Mode of Refund

• Get your refund in Touch Impex wallet as soon as the product reaches us. (Fastest)
• Refund via original payment mode for all prepaid orders.
• Refund in bank account for Cash on Delivery orders.

Refund Timing

Once refund is initiated by Touch Impex it can take the following time to get credited to your bank account. In case your refund is delayed, please connect with us on Team@touchimpex.com.

Cancellations

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information,

You may cancel an order before the order has been shipped from our warehouse. After an order is shipped, then we will have to process the cancellation with our logistics partners. This takes about 24 hours, and in some cases, delivery attempts may also be made.

Once an order is delivered, we follow our return policy to determine further actions.

*Any return/replacement requests after the 7-Day return period will not be entertained.

For any further assistance, please contact our customer care team: +91 8655440202 or mail us on Team@touchimpex.com

Touch Impex reserves the right in its sole discretion to refuse Refund or replacement for reasons including but not limited to:

(i) any fraud or malpractice committed by the user and detected by Touch Impex at any point of time,

(ii) for any other reason that Touch Impex may deem fit.

Note:

No Returns/Refunds on RD and Digital Services.

All Rights Reserved to TOUCH IMPEX.

All disputes are subject to Mumbai jurisdiction. Goods once sold will only be taken back or exchanged as per the Touch Impex exchange/return policy. 

Company shall not pay any charges for Legal Notices and will not entertain any legal notices for issues with the orders.

Miscellaneous 

Please note that all customer claims and requests for return/refund shall be subject to Touch Impex satisfaction. 

Touch Impex reserves the right, at its sole discretion, to amend, change, modify, add or remove any portion of this policy at any time without any prior written notice to you. It is your responsibility to review this policy periodically for any updates/ changes.

For any further queries regarding a return, exchange or refund, please reach out to customer support at Team@touchimpex.com

DELIVERY INFORMATION  

Our standard order processing time is within 0 to 5 days of receiving the order. To ensure smooth and efficient delivery, we partner with reputable logistic companies such as Blue Dart, delivery, xpressbees, and local couriers based on the destination. The delivery time frame varies depending on the customer’s geographic location and typically ranges from 0 to 2 working days for the product to reach the customer’s doorstep. Please note that in exceptional cases, such as unforeseen issues, We appreciate your understanding as we are a start-up, and we are continuously working to improve our delivery process.

Please note that the shipping times mentioned on the website are approximate and not guaranteed. We advise customers to place their orders well in advance if they have a specific deadline to meet. Currently, we do not guarantee exact delivery dates. Our team is dedicated to providing timely deliveries, but external factors may occasionally affect the delivery timeline. We appreciate your understanding and encourage you to plan accordingly for a stress-free shopping experience.

Shipping Methods and Timeframes:
We offer various shipping methods to cater to different customer needs. The available options and estimated delivery timeframes are clearly displayed at the checkout page. Standard shipping usually takes 0 to 2 business days. Please note that delivery times may vary depending on the destination and any unforeseen circumstances, such as holidays or weather-related delays.

Order Processing:
Once an order is placed, our team will process it within 0 to 5 days of receiving the order it may vary product to product. During peak seasons or promotional events, order processing may take slightly longer due to increased demand. Rest assured, we strive to ship out all orders as quickly as possible.

Tracking Information:
After the order is processed and shipped, customers will receive a tracking number via email or SMS. This tracking number allows customers to monitor the status and whereabouts of their package until it reaches its destination.

Shipping Costs:
Shipping costs are calculated based on the selected shipping method, order weight, and destination. Customers can review the shipping charges before finalizing their purchase at the checkout page.

Shipping Restrictions:
We offer domestic shipping to various locations. However, there are certain regions where we may not be able to deliver due to legal restrictions or logistical challenges. If a customer’s location falls under such restrictions, they will be notified during the checkout process, and their order may be cancelled if necessary.

Address Accuracy:
Customers are responsible for providing accurate shipping information. Any errors in the provided address may lead to delivery delays or additional charges for re-routing. Please ensure that the delivery address is correct and up-to-date before finalizing the order.

Delivery Attempts:
Our shipping partners typically make multiple delivery attempts. If a delivery is unsuccessful due to the recipient’s absence or other reasons, a notification will be left, and customers will be advised on how to reschedule the delivery or pick up the package from a designated location. In case Order is Returned by courier we will issue a refund once we receive the parcel back.

Damaged or Lost Packages:
In the rare event of a lost or damaged package during transit, we have a dedicated customer support team to assist. Customers are encouraged to reach out to our support team as soon as possible to initiate the necessary investigation and resolution process.

Delayed Shipments:
While we make every effort to deliver orders within the estimated timeframes, delays may occur due to unforeseen circumstances. If a shipment is significantly delayed, we will keep customers informed and work towards resolving the issue promptly.

Free Shipping Offers:
From time to time, we may offer free shipping promotions on qualifying orders. The terms and conditions of such offers will be clearly stated during the promotion period.

Please note that this Delivery Policy is subject to change, and any updates will be posted on our website. We strive to provide the best possible delivery experience to our customers and appreciate your understanding in case of any unforeseen challenges during the shipping process. If you have any further questions or concerns, feel free to contact our customer support team for assistance.